SCHEDULE 1

Schedule of Services

Rental of ADSL on existing BT analogue line from customer’s site (BT analogue line rental still payable).
IP connectivity between customer’s site and Coms Work Internet service.
IP addresses may be requested at Coms Work discretion and subject to completing an appropriate IP Address request form. Where IP addresses are issued these must be returned upon termination of this agreement and are at no time the property of the Customer.
The customers are expected to manage their own hardware. Coms Work will not provide any support for hardware or configurations. It is the customer’s responsibility to ensure the hardware is compatible with the service.

All charges payable as per the order form and in advance. Setup fees and two months service will be paid with the initial invoice.
Payment of Initial invoice must be received by Coms Work at least 5 working days prior to connection.
All prices are exclusive of VAT.
The term of this agreement is initially 1 month with 30 days written notice to cancel. Termination of this agreement within the minimum term will incur a cancellation fee of 100% of any remaining charges for the rest of the minimum term.

On wires only, Coms Work only provides support for the service being provided on a working BT analogue line.
In order to use ADSL Services, you need an existing BT telephone line and a personal computer of a minimum specification. You acknowledge that we are dependant upon third parties to install and provide ADSL services to you. You also acknowledge that there may be technical limits that prevent us from delivering an operational service to you. We will endeavour to provide ADSL Services to you at the access rate you choose but, due to contention within the network, the speed of the service may be reduced at times.
We do not undertake to provide a fault free service. If, however, a fault occurs, you should report the fault by telephone, electronic mail or in writing to the Support Service. We will let you know as soon as reasonably practicable of any periods of downtime of the Support Service.

Planned outages may occasionally be necessary for CRC to carry out essential maintenance or network upgrades. They will be kept to a minimum and scheduled to minimise disruption.
Coms Work will provide a fault reporting helpdesk facility. The helpdesk will respond promptly to faults reported. Faults remedied will be advised by email.
CRC aim to rectify faults within 5 hours of raising a fault. Time to fix may be affected by circumstances. This is a target repair time and does not constitute a service level, under no circumstances is Coms Work liable for outages or consequential losses.
Faults not involving Coms Work Network services or equipment. Coms Work will advise of steps taken to diagnose a fault for which Coms Work is not responsible.
Neither party shall be liable to the other, either in contract, tort (including negligence) or otherwise for direct or indirect loss of profits, business or anticipated savings, nor for any indirect or consequential loss or damage or any destruction of data.

See seperate installation and network details. Customer agrees to meet all network providers charges in the event of cancellation for any reason to pay 30% of the total.
Order acceptance:
1. I hereby agree to the details of this Equipment Order.
2. I also agree that the equipment shall remain the property of Coms Work until the amount is paid in full.
3. Should payment fail to be completed by the agreed completion date, I agree that a compounding surcharge of 2% may be applied each month to the amount outstanding.
4. I understand that if part payment remains outstanding in excess of 90 days beyond completion date, Coms Work shall have the right to remove the equipmentand I give him permission to have unrestricted access to remove it and that I will be liable for additional costs incurred in removal.
Maintenance will be charged at £7.00 per extension per quarter after the pre-paid period.